FAQs

FAQs – Rida

Q: What products does Rida sell?
A: Rida specializes in high-quality camping gear, including tents, sleeping bags, cooking equipment, survival tools, and other outdoor essentials.

Q: Do you offer international shipping?
A: Shipping options depend on your location. Please check our shipping policy or contact customer service for details on international orders.

Q: How long does shipping take?
A: Shipping times vary based on location and selected shipping method. Estimated delivery times are provided at checkout.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s progress.

Q: What is your return policy?
A: We accept returns on unused and undamaged items within our specified return window. Please visit our return policy page for details on initiating a return.

Q: What payment methods do you accept?
A: We accept PayPal only right now.

Q: How do I contact customer support?
A: You can reach our support team through our contact form on the website.

Q: Do you offer discounts or promotions?
A: Yes, we frequently run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay updated.

Q: Can I cancel or modify my order after placing it?
A: Orders can only be modified or canceled within a short window after purchase. Contact us as soon as possible if you need changes.